Refund Policy

Effective Date: June 11, 2025

At The Cool Goods, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help. Please review our refund policy below to understand your options.

1. Eligibility for Refunds

To be eligible for a refund:

• The item must be unused and in its original condition

• It must be returned in the original packaging

• A receipt or proof of purchase is required

• Refund requests must be made within 30 days of receiving your order

2. Non-Refundable Items

The following items are not eligible for refunds unless defective:

• Perishable goods

• Personal care items

• Downloadable software or digital products

• Gift cards

• Sale or clearance items (unless otherwise stated)

3. Damaged or Defective Items

If you receive an item that is damaged or defective, please notify us within 7 days of delivery. We’ll arrange a replacement or issue a full refund, depending on your preference and item availability.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the item is damaged, defective, or incorrect.

To initiate a return, please contact us via our Contact Page for return instructions.

5. Refund Processing Time

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed to your original payment method

• Please allow 5–10 business days for the refund to appear, depending on your payment provider

6. Late or Missing Refunds

If you haven’t received your refund after the expected timeframe:

1. Check your bank or credit card account again

2. Contact your payment provider — it may take some time before your refund is officially posted

3. If you've done all of this and still haven’t received your refund, please contact us via our Contact Page

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, reach out through our Contact Page.